Return & Refund Policy

Thank you for shopping at petsuppby. We appreciate your business and want to ensure you have a positive shopping experience. Please read this policy carefully to understand your rights and our procedures regarding returns and refunds.

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.

To initiate a return, please contact our customer service team using the information provided in the "Contact Us" section below. We will provide you with return instructions and the appropriate return address. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or defective product).

Refunds

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to be processed and appear in your account. The exact timing depends on your payment provider's policies.

Please note that we cannot refund shipping costs unless the return is due to our mistake. Sale items may only be eligible for store credit at our discretion.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as some institutions require additional processing time. If you've done this and still haven't received your refund, please contact us immediately using the information below. We will investigate the matter and work with you to resolve it promptly.

Contact Us