At www.petsuppby.shop, we are committed to delivering your orders with care and efficiency. Our team processes all orders within 1-2 business days, ensuring that your carefully selected items are prepared for shipment promptly. We partner with reliable logistics providers to guarantee safe and timely delivery of your essential pet care products, from everyday necessities to specialized gear.

Processing times may vary slightly depending on order volume, but most orders are dispatched within 48 hours of purchase. Delivery timelines are calculated from the date of shipment and exclude weekends or holidays. While we strive to meet estimated delivery windows, occasional delays due to carrier logistics or unforeseen circumstances may occur.

We offer transparent shipping options tailored to different needs and budgets:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
Table Rate Shipping (5-10 Business Days): $25 for orders totaling $0-$60
Free Standard Shipping (10-15 Business Days): Applies automatically to orders over $60

We currently ship to most countries worldwide, including all 50 U.S. states and territories. Some remote locations or regions with shipping restrictions may experience limited service availability. During checkout, our system will automatically verify if we can deliver to your address. For specific inquiries about your region, please contact our support team.

Once your order ships, you'll receive a confirmation email containing your tracking number and a link to monitor your package's journey. Our tracking system provides real-time updates at major transit points. If you haven't received tracking information within 3 business days of your order confirmation, please check your spam folder or contact us for assistance.

While we make every effort to ensure timely delivery, occasional delays may occur due to factors beyond our control. If your shipment hasn't arrived within 5 business days of the estimated delivery date, please contact our customer service team at [email protected] with your order number. We'll work with the carrier to locate your package or arrange for a replacement if necessary.

For international orders, please note that customs authorities may assess duties, taxes, or fees upon arrival in your country. These charges are the responsibility of the recipient and are not included in your order total. We recommend checking with your local customs office for specific regulations and potential fees before placing your order. Unfortunately, we cannot predict or reimburse these additional costs.